FAQ

Frequently Asked Questions

Q: I’ve just realised I entered the wrong delivery address. Can you send my order to a different address?
A: Please ensure your delivery address is correct before placing your order. Due to our very fast dispatch process, we are unable to amend or stop an order once it has been paid for and dispatched.

Q: Can you cancel my order?
A: Once payment has been received, orders are dispatched very quickly. For this reason, cancellation is not possible after payment. The item will need to be returned to us once received for a full refund. As the order was placed in error, return postage costs cannot be covered. Please contact us via email to obtain a returns number.

Q: Can I return my item if I no longer want it?
A: Yes, no problem. Please refer to our Returns Page for full details.

Q: Is the item I want a genuine part?
A: All of our listings clearly state whether the item is a genuine part or an authorised compatible alternative.

Q: Can I have your VAT number?
A: Our VAT number for your records is 580 8990 92.

Q: Can you tell me why I haven’t received my order yet?
A: Please allow this time to pass before contacting us regarding non-delivery. Read our shipping policy here to see the estimated delivery times.

Q: Can I have a tracking number?
A: Your tracking details will be included in your dispatch confirmation email. You will receive a Delivery Status number once dispatched.

Q: I need my order urgently. Can it be dispatched today?
A: All orders placed before 3 pm are dispatched the same day.

Q: I’ve received my item and it’s damaged. What should I do?
A: Please contact us immediately via email and we will arrange a hassle-free replacement.

Q: I’ve received my item and it appears to be faulty. What should I do?
A: Please contact us straight away via email. We may ask you to carry out a few checks and will send a replacement if the item is confirmed to be faulty.