Terms of service
TERMS OF SERVICE
This website is operated by Union Spares. Throughout this site, the terms “we”, “us”, and “our” refer to Union Spares. By accessing or using this website, including purchasing products or services, you agree to be bound by these Terms of Service (“Terms”) and all policies referenced herein. If you do not agree to these Terms, you may not use the website or our services.
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Union Spares is powered by Shopify, which provides the platform to sell products and services to you. These Terms govern your access to and use of the website and all related services.
SECTION 1 – ACCESS AND ACCOUNT
By using our Services, you confirm you are at least the age of majority in your jurisdiction and have the legal right to enter into agreements. You are responsible for maintaining the security of your account credentials and for all activity under your account. Accounts may not be transferred or sold.
SECTION 2 – OUR PRODUCTS
We make every effort to display products accurately; however, colors, sizes, and appearance may vary due to device settings. Products are subject to availability, and we may limit quantities or discontinue products at our discretion.
SECTION 3 – ORDERS
Placing an order constitutes an offer to purchase. Orders are accepted only when Union Spares confirms them. Payment must be received before an order is processed. Orders are subject to our Refund Policy. You may not purchase items for commercial resale unless explicitly authorized.
SECTION 4 – PRICES AND BILLING
Prices are subject to change without notice. Taxes, shipping, handling, and customs fees are not included unless stated. You must provide accurate billing and shipping information and promptly update your account information. Unauthorized use of payment methods is prohibited.
SECTION 5 – SHIPPING AND DELIVERY
All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once products are transferred to the carrier, risk of loss passes to you.
Carriers: Royal Mail (Standard & Express). Only the carriers displayed at checkout are used.
Delivery Policy: Shipping rates, delivery times, and options are calculated at checkout. Any discrepancies between website policies and checkout options have been removed to ensure consistency with Google Merchant Center requirements.
SECTION 6 – REFUND AND RETURN POLICY
At Union Spares, your satisfaction is our priority. If you are not completely satisfied, we offer a clear and supportive return process:
6.1 – 30-Day Easy Returns
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You have 30 days from the date you receive your order to request a return.
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Items must be unopened, unused, in original condition, with packaging, seals, accessories, and proof of purchase.
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No restocking fees are charged.
6.2 – Return Costs
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Defective, damaged, or incorrect items: You pay nothing; we cover return shipping.
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Change of mind or customer preference: Customer pays for return shipping; shipping costs are non-refundable.
6.3 – How to Request a Return
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Contact contact@unionspares.co.uk within 30 days of receiving your order.
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Include your order number, reason for return, and photos if applicable.
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Our support team will review and send instructions for return.
6.4 – Refund Process
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Returns are inspected upon reception.
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If approved, refunds are issued to your original payment method within 7 business days.
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Delays may occur depending on your bank or payment provider.
6.5 – Exchanges
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Direct exchanges are not offered. Request a refund and place a new order for a different item.
6.6 – Non-Returnable Items
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Certain items are not eligible for return due to hygiene or safety standards (marked as non-returnable).
SECTION 7 – INTELLECTUAL PROPERTY
All content on this site, including text, images, logos, product information, and trademarks, is owned by Union Spares or its licensors. You may use the Services for personal, non-commercial purposes only. Reproduction, distribution, or commercial use without prior written permission is prohibited.
SECTION 8 – OPTIONAL TOOLS
We may provide access to third-party tools, offered “as is” without warranty or endorsement. Your use of these tools is at your own risk. Future tools and services are also subject to these Terms.
SECTION 9 – THIRD-PARTY LINKS
Our Services may contain links to third-party websites. Union Spares is not responsible for content, products, services, or policies of third-party sites. Access and use of third-party websites are at your own risk.
SECTION 10 – RELATIONSHIP WITH SHOPIFY
Union Spares is powered by Shopify, but all sales are made directly with Union Spares. Shopify is not responsible for transactions, product issues, or liabilities arising from your purchases.
SECTION 11 – FEEDBACK
By submitting feedback, you grant Union Spares a worldwide, royalty-free license to use, reproduce, modify, and publish such content. You warrant that your feedback does not infringe any rights of third parties.
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
We may correct errors, inaccuracies, or omissions in product descriptions, pricing, or other content at any time without prior notice.
SECTION 13 – PROHIBITED USES
You may not use the Services for unlawful purposes, to transmit malicious code, to infringe intellectual property, or to violate these Terms. Union Spares reserves the right to suspend or terminate accounts for violations.
SECTION 14 – TERMINATION
We may terminate or suspend access to the Services at any time without notice. Obligations related to intellectual property, disclaimers, liability, and other applicable sections survive termination.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and products are provided “as is” and “as available.” Union Spares makes no warranties regarding accuracy, reliability, or uninterrupted access.
SECTION 16 – LIMITATION OF LIABILITY
Union Spares, its partners, officers, employees, affiliates, agents, contractors, service providers, or licensors shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Services or products.
SECTION 17 – INDEMNIFICATION
You agree to indemnify Union Spares, Shopify, and related parties against any claims, damages, or liabilities resulting from your violation of these Terms or applicable law.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found unlawful or unenforceable, it will be severed, and the remaining Terms remain in effect.
SECTION 19 – WAIVER; ENTIRE AGREEMENT
Failure to enforce any provision does not constitute a waiver. These Terms constitute the entire agreement between you and Union Spares regarding your use of the Services.
SECTION 20 – ASSIGNMENT
You may not assign these Terms without our written consent. Union Spares may transfer or assign these Terms at our discretion.
SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of the United Kingdom. You consent to the courts of England and Wales for any disputes.
SECTION 22 – CHANGES TO TERMS OF SERVICE
Union Spares may update these Terms at any time by posting changes on this page. Continued use constitutes acceptance of changes.
SECTION 23 – CONTACT INFORMATION
Union Spares
Business Name: Bartons Electrical Services Ltd
Trade Name: Union Spares
Phone: +44 1773 872167
Email: contact@unionspares.co.uk
Address: 27 Morton Road, Pilsley, Chesterfield, S45 8EE, United Kingdom
Business Hours: Monday–Saturday: 09:00–17:00, Sunday: Closed
VAT NUMBER: 580899092
COMPANY REG: 08410034