Refund policy

Returns Policy

At Union Spares, your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a smooth and supportive return process designed to give you peace of mind.

30-Day Easy Returns

You have 30 days from the date you receive your order to request a return.

To qualify, items must be:

  • Unopened and unused

  • In their original condition

  • Returned with original packaging, seals, and included accessories

  • Accompanied by proof of purchase (order confirmation or receipt)

We do not charge any restocking fees.

Return Costs

  • Defective, damaged, or incorrect items: We cover all return shipping costs — you pay nothing.

  • Customer change of mind: You are responsible for return shipping costs. Shipping fees are non-refundable.

Return method: By post using a downloadable and printable return label provided free of charge.

How to Request a Return

  1. Contact Us: Email contact@unionspares.co.uk within 30 days of receiving your order. Include your order number, reason for return, and photos if applicable.

  2. Wait for Approval: Our support team will review your request and send return instructions.

  3. Pack Your Item: Repack the product securely in its original packaging.

  4. Send It Back: Ship the item using the method provided in your return authorization email.

Refund Process

Once your return is received and inspected, we will notify you if your refund is approved.

  • Approved refunds are issued to your original payment method.

  • Refunds typically take up to 7 business days, depending on your bank or payment provider.

  • Delivery times, return approvals, and refunds may vary due to unforeseen circumstances.

Exchanges

We do not offer direct exchanges. If you would like a different item, please request a refund and place a new order once your return is approved.

Non-Returnable Items

Certain products are not eligible for return due to hygiene and safety standards. These items will be clearly marked as non-returnable on their product pages.

Questions?

If you have any questions about a product, your order, or our refund policy, contact us:

  • Email: contact@unionspares.co.uk

  • Phone: +44 1773 872167

  • Address: 27 Morton Road, Pilsley, Chesterfield, S45 8EE, United Kingdom

  • VAT Number: 580899092

  • Company Registration: 08410034